Roofing Companies often hire a dedicated office person to manage customer service and administrative tasks. This allows the business owner to focus on sales, client projects and other important tasks.
Storm chasers are companies that appear after a hail, wind or other natural disaster to prey on homeowners. They avoid providing a written estimate and may not have any installation experience of their own.
Reputation is how other people consider or label you. You can have a good or bad reputation, depending on whether others think you are trustworthy and kind. It is important for a roofing company to have a positive reputation so that potential customers will call them for services.
Choosing a name is an important step in branding a roofing company. A name that is memorable and easy to remember can help a business stand out in the minds of customers. Branding can also include a website, social media accounts, branded email blasts, and newsletters.
Another important aspect of running a roofing company is having the proper insurance coverage to protect the business and its employees. Having general liability insurance, workers’ compensation insurance, and vehicle insurance is essential for the success of a roofing company.
Many new entrepreneurs are intimidated by legal processes and bookkeeping, but both can be easier than they seem with modern software and plenty of resources online and in the roofing community. Having a good accountant can also make the difference between success and failure for a small business.
Quality Work
When people hire a roofing contractor to fix or install their roof, they want to make sure that the company is going to be around for a long time. This means that the roofing company must have good business practices, and it should strive to provide high quality work. It is also important that the roofing company has a strong online presence, which includes a well-designed website with valuable content, and a mobile-friendly site.
A good roofing company will use the best materials available and will be transparent with customers about their estimates. This will help to build trust with the customer and give them confidence that they are hiring a reputable company that will do a great job. Some roofing companies try to hide costs or give their customers a low estimate to win the job, but this often leads to poor quality work that doesn’t last.
Another way to tell if a roofing company is trustworthy is by checking their online reviews and testimonials. This is an important step because it helps potential customers see if other people have had positive experiences with the company, or if there are any complaints that need to be addressed.
A trustworthy roofing company will also be properly licensed and insured to do business in their area. This will usually include a contracting license and a business permit. It may also be necessary to register with the Better Business Bureau, Home Advisor or other listing sites. If a roofing company has had a complaint filed against them, it is important to address the issue quickly and effectively so that it doesn’t affect future business.
Lastly, a good roofing company will be willing to offer references from previous clients. It is always helpful to read through these and find out how the company handled the problem and whether or not they were happy with the final results.
Other things to look for include a clean and professional looking vehicle, and a website that is easy to navigate on mobile devices. It is also a good idea to have a free business listing on Google, as well as an email newsletter for past and current clients.
Customer Service
Many roofing contractors have years of experience in dealing with customers, insurance companies and other various parties involved in the re-roofing process. They know how to address unexpected problems and ensure that your roofing project is completed on time and within budget. Roofing contractors should always provide you with a written estimate of your roof replacement cost before any work starts. Be wary of contractors that are not willing to give you a written estimate or have you visit their website which is usually a free google site page that is very basic and hard to verify as a legitimate business.
Warranty
Most roofing companies offer a warranty to protect homeowners from problems that may arise after the roof installation is complete. Some warranties cover materials and others include workmanship guarantees. However, these warranties are often complicated and homeowners must understand the various elements that go into them.
A homeowner should choose a roofing company that offers a manufacturer warranty, which guarantees the quality of the materials used for a specific period of time. The duration of this type of warranty can vary depending on the type of roofing materials and the location of the home. For example, architectural shingles typically come with longer warranties than three-tab shingles.
In addition to the manufacturers’ warranty, a roofing contractor should also offer its own workmanship warranty for the installation of the roofing system. While these warranties are not the same as a manufacturer warranty, they provide valuable coverage for the homeowner. A workmanship warranty usually covers installation errors and can last from one to ten years.
Regardless of the type of warranty, all warranties should clearly state the terms and conditions that apply. Most warranties are null and void if the terms are violated. This can include failing to set a calendar reminder to have the roof inspected or using a different contractor to perform the work.
There are also a number of other clauses that should be carefully scrutinized. Some warranty providers have pro-rated provisions, which means that the amount of money available for a repair or replacement depends on how much time has passed since the initial warranty was placed. Some other restrictions include limiting the amount of money that can be paid for a roofing system to the initial cost of the original installation.
Running a roofing company is a tough business, and there are a lot of things that can go wrong. But a well-established roofing company with a strong reputation, excellent customer service, and reliable workers can help homeowners avoid most of the potential pitfalls. By choosing a reputable roofing company, registering their warranties, and maintaining proper insurance, homeowners can rest assured that they’ll be protected for years to come.